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Frequently Asked Questions

What’s the delivery process like?

The address or pin-drop location is sent to us to let us know where to deliver. Gate codes and special placement instructions are given by the customer when the order is placed. We try to have an on-site contact in the system for our drivers to call with any questions to ensure a successful delivery.

How far in advance should I reserve a rental unit?

We prefer 48 hours notice, but we can usually take care of rentals within 24 hours, depending on the distance from our yard.

How often are the portable restrooms serviced during the rental period?

For longer rental periods, units will be cleaned once a week, which includes pumping out waste, washing units from the inside out and adding chemicals, toilet paper and air freshener. All of this is included in the rental cost.

Are delivery and pickup included in the rental cost?

Our delivery fee is additional to the cost of the rental unit. To inquire about pricing, please give us a call at 940-433-1000 or fill out the contact form, and we will be happy to discuss pricing details with you.

What is the cancellation policy?

Cancellations must be made a minimum of 24 hours before the delivery date to avoid the cancellation fee.

Are there any restrictions on where the portable restrooms can be placed?

Placement restrictions can vary based on local regulations and event requirements. Our experienced team will work with you to ensure that the portable restrooms are situated in compliance with all relevant guidelines. Please feel free to reach out to discuss your specific needs, and we’ll provide you with the necessary information and assistance to ensure a successful rental experience.

ASR team delivering porta potties
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